Refund policy

 

RETURN POLICY

Due to hygiene reasons and the intimate nature of our products, including lingerie, swimwear, and performance wear, all sales are final.

Muse by Max items are produced in limited quantities and are not mass-manufactured.
For this reason, we do not accept returns or issue refunds.

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Size & Exchange Protection (Optional)

Clients may choose to add Size & Exchange Protection for $150 per month.

This optional protection allows:
    •    One or more free exchanges during the active coverage period
    •    Exchanges due to size issues or change of preference
    •    The client keeps the originally received item

This protection does not provide refunds or cash credits.
Exchanges are subject to product availability.

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Customer Care

We value our clients and handle each situation individually.
If you experience an issue with your order, please contact support@musebymax.com.

By completing your purchase, you acknowledge and accept this policy.