Shipping policy

SHIPPING POLICY

MuseByMax

LOS ANGELES — FREE DELIVERY

All orders delivered within Los Angeles include FREE local delivery.
Orders are shipped or delivered from California.

SHIPPING OVERVIEW

MuseByMax ships within the United States and select international destinations.
All orders are processed and shipped from California.
Shipping timelines vary depending on product type and order category.

SHIPPING FEES

  • Los Angeles: FREE local delivery

  • United States (outside Los Angeles): Shipping fees are calculated at checkout

  • International: Shipping fees are calculated at checkout

Any applicable taxes, customs fees, or duties for international orders are the responsibility of the customer.

ONE-TIME PURCHASE SHIPPING (NON-SUBSCRIPTION)

Processing Time
One-time purchases are processed within 2–5 business days, unless otherwise stated on the product page.

Shipping Time (After Dispatch)
After shipment, delivery typically takes:

  • United States: 2–5 business days

  • International: 5–12 business days, depending on destination

Tracking information is provided once the order is dispatched.

SUBSCRIPTION SHIPPING (MONTHLY & QUARTERLY)

Processing Time
Subscription orders are curated and prepared after successful payment for each billing cycle.

  • Monthly subscriptions: processed within 5–10 business days after the billing date

  • Quarterly subscriptions: processed within 7–14 business days after the billing date

Processing time includes styling, selection, and preparation of curated items.

Shipping Time (After Dispatch)

  • United States: 2–5 business days

  • International: 5–12 business days

Tracking information is provided once the order is shipped.

ADDRESS RESPONSIBILITY

Customers are responsible for ensuring that their shipping address is accurate and up to date before completing a purchase or subscription billing cycle.

MuseByMax is not responsible for delays, losses, or failed deliveries caused by:

  • Incorrect or incomplete addresses

  • Refused packages

  • Missed delivery attempts

INTERNATIONAL SHIPPING & DUTIES

International orders may be subject to:

  • Customs fees

  • Import duties

  • Local taxes

These charges are not included in the product or shipping price and are the responsibility of the customer.

LOST OR DELAYED SHIPMENTS

Once a package is marked as delivered by the carrier, MuseByMax is not liable for loss or theft.

If your shipment is delayed or missing, please contact:
support@musebymax.com

We will assist with filing a carrier inquiry when applicable.

FINAL NOTES

  • Subscription items are final sale

  • Shipping timelines are estimates and not guaranteed

  • Delays may occur during holidays or high‑volume periods

  • Los Angeles orders always include free local delivery